UIT is always working hard to adapt so we can best facilitate the current and future IT needs of Undergraduate Education. Please do not hesitate to reach us for IT support, recommendations and purchasing of all hardware, software, and services. We are here to assist you with UIT services or direct you to the right place for campus provided IT services. Please don’t hesitate to contact us if you are experiencing any issues with your UIT laptop.

Connect With Us

Support Hours: Monday – Friday 8am to 5pm (excluding university holidays)

  • Email • helpdesk@college.ucla.edu

    • Messages sent here automatically generate a ticket.
    • Open tickets are monitored, routed, and serviced throughout the business day.
    • If you think you know the right person to assist you, you are welcome to CC them on the message, but depending on available resources or expertise, we may assign your ticket to someone else.  Our goal is to try and help everyone as efficiently as we can.

  • Phone • 310-206-4525

    • We try to answer this line “live” during business hours.  If we are unable to answer, please leave a message and we will call you back.
    • Please call with any questions or to escalate a time-sensitive request that has already been submitted.
    • When appropriate, we will offer to connect to your device remotely to troubleshoot issues faster.

  • In Person • B320 Murphy Hall

    • Our door is typically open most days during business hours, however, we recommend making an appointment in advance if you plan to visit our office to make sure we will be available to assist you.

Zoom Office Hours: monthly (usually on a Thursday 1-2:30pm)

  • Zoom link sent out a few days in advance via calendar invite to DUE staff

    • Drop in anytime for help with troubleshooting, questions, advice, and comments. Staff from our Operations and Systems teams will be available.

For your information…

  • Tickets: It is important to have a ticket for any questions or requests to UIT.  Tickets allow us to monitor, distribute and prioritize your requests among the student and professional staff on our operations, systems, and development teams.   When you email our help desk, a ticket is automatically created.  If you call us, we will gladly create a ticket on your behalf.
  • Timeline: We are a very small team and sometimes unable to help right away, especially for troubleshooting tasks that require significant research (we don’t always have immediate solutions available).   UIT is working on a “Service Level Agreement” we expect to publish that shows targets for how long we typically expect routine requests to be completed.
  • Urgent Issues: We always appreciate your patience, especially when we are short on staff.  However, if you ever need immediate assistance or feel a request has been unresolved for too long, please do not hesitate to call our help desk so we can try to find a way to re-prioritize our work queues.
  • Projects: For complex or non-routine requests, UIT will ask you to coordinate with your UIT Advisory Group representative.  Please let us know if you do not know your representative.
  • Input: We love feedback – please let us know if you have suggestions, concerns, or appreciation for the work we are doing!